Shipping, Returns & Exchanges
Shipping:
We aim to dispatch all orders within 48 hours. Should there be any delay, we will inform you immediately.
Shipping within the Republic of Ireland is Registered Post by An Post at a standard rate of €4.95. If you spend over €30.00, you will qualify for FREE shipping (this will be applied automatically at check-out.)
Should you wish to make a purchase from abroad, please contact me by e-mail (phoenixcreationsie@gmail.com) or by Facebook Messenger to discuss shipping rates.
Returns & Exchanges:
We hope you enjoy your Phoenix Creations purchase!
However, should you wish to return any items, please e-mail us at phoenixcreationsie@gmail.com including your order details, the items you wish to return, and your reason for returning them.
Unused goods in perfect condition and in their original packaging may be returned for a full refund or credit on your account, within one month of purchase. Sale items may not be returned.
If goods are damaged in transit, please let us know as soon as possible so that we can arrange an exchange or refund.
If you are dissatisfied with our products for any reason, please get in touch!